A process as steps and hand-offs
Describe how recurring work gets done, step by step, and name the roles involved in each step.
Turn recurring work into repeatable, guided processes.
Map a process as steps and hand-offs, say which roles are involved in each step, and follow where every flow stands on a board.
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Describe how recurring work gets done, step by step, and name the roles involved in each step.
Follow where every flow stands, from the first step to the last.
The Flows layer draws the steps over the roles involved, so a process shows up where the work actually sits.