Question 1

How much does Peerdom cost?

Accepted Answer

Peerdom offers three plans: 
 
 Peerdom  (Free, up to 10 accounts) 
 Peerdom+  (5 CHF/month, includes Journal/Missions/Network apps, extra apps +1 each) 
 Peerdom Pro  (15 CHF/month, all apps included) 
 
 Yearly prices shown - monthly subscriptions cost 20% more. Pricing is displayed in your local currency automatically.

Question 2

How does billing work?

Accepted Answer

We automatically bill your membership fee according to your plan until cancelled. Subscriptions auto-renew unless you cancel before the next billing period. 
 You can cancel anytime through your subscription management page. Cancellation takes effect from the next billing period, meaning no future charges will occur. We do not provide refunds for the current billing period you&#x27;ve already paid for.

Question 3

Where is my data stored?

Accepted Answer

Your organizational data is stored exclusively in  Switzerland  using Swiss hosting providers including Google Cloud Platform (Zürich), Exoscale (Lausanne), Cyon (Basel), and Infomaniak (Geneva). 
 Some services like payments and emails use third-country providers with adequate data protection measures as outlined in our  Data Processing Agreement (DPA) .

Question 4

How does the billing system work?

Accepted Answer

Our  Peerdom Billing System  allows organization owners to manage subscriptions directly: 
 
 Upgrade anytime  to Peerdom+ 
 Add peers and apps automatically  - charges are prorated until your next renewal 
 Modify or cancel  subscriptions at any time 
 View payment details  including who paid and last 4 credit card digits 
 Self-service management  - no need to contact support 
 
 Only organization owners (highest access level) can access billing features.

Question 5

Can I try Peerdom for free?

Accepted Answer

Yes! Peerdom offers a  free plan  with up to 10 accounts and all core mapping features included. 
 You can start mapping your organization immediately - no credit card required. Also,  every app can be trialed for 15 days  even on the free plan. Upgrade to Peerdom+ or Peerdom Pro anytime to access apps permanently.

Question 6

How secure is my data?

Accepted Answer

We implement comprehensive security measures including: 
 
 Encrypted data storage  and transmission (HTTPS) 
 Two-factor authentication  for critical systems 
 Regular penetration testing  by independent parties 
 24/7 monitoring  and access logging 
 Swiss data protection compliance  (FADP, GDPR) 
 
 We only access your data with explicit consent for support requests. Full technical details are available in our  Data Processing Agreement .

Question 7

What happens to my data if I cancel?

Accepted Answer

After your subscription ends, we  delete all your personal data  in accordance with data protection requirements. This includes your organizational maps, user profiles, and all uploaded content. 
 We may retain certain data only if legally required (e.g., invoicing records). Once legal retention periods expire, this data is also deleted. 
 For details, see our  Data Processing Agreement, Section 2 .

Question 8

What currencies do you accept?

Accepted Answer

We accept payments in  Swiss Francs (CHF), Euro (EUR), US Dollars (USD), and British Pounds (GBP) . 
 Prices are automatically displayed in your local currency based on your location.

Question 9

How can I pay for Peerdom?

Accepted Answer

Credit card  is our preferred payment method for smaller amounts and offers immediate activation. 
 Invoice payment  is available on demand - simply contact us at  hello@peerdom.org  to arrange invoice billing for your subscription.

Question 10

Are taxes included in the pricing?

Accepted Answer

All prices are  exclusive of taxes . You are responsible for any applicable taxes, levies, or duties imposed by your local tax authorities. 
 The final amount including applicable taxes will be clearly shown during checkout before payment confirmation.

Question 11

Do you offer discounts for NGOs, academic institutions, and foundations?

Accepted Answer

Yes! We offer a  15% discount  for non-governmental organizations (NGOs), academic institutions, and foundations. 
 This discount recognizes the important work these organizations do and helps make Peerdom more accessible for mission-driven organizations with limited budgets. 
 Who qualifies: 
 
 Non-profit organizations (NGOs) 
 Universities and educational institutions 
 Research institutions 
 Foundations and charitable organizations 
 
 How to apply: 
Simply enter the coupon code  "NGO"  in the coupon field on the last page of the subscription process. We trust organizations to use this discount appropriately and in good faith.

Question 12

Is there a discount for making my Peerdom map public?

Accepted Answer

Yes! You can receive a  10% discount  by making your Peerdom map public and discoverable by others. 
 How it works: 
When you make your map public, anyone can visit and view your organizational structure. You maintain full control over what information is visible - custom fields, specific apps, and sensitive data can all be set to remain private. 
 What stays private: 
 
 Custom fields (you choose visibility) 
 Specific apps (you control which are shown) 
 Any sensitive organizational information 
 Internal processes and confidential data 
 
 Benefits of a public map: 
 
 10% discount on your subscription 
 Increased transparency and organizational credibility 
 Potential networking opportunities with other organizations 
 Showcase your progressive organizational structure 
 
 How to apply: 
Simply enter the coupon code  "PUBLIC10"  in the coupon field on the last page of the subscription process. We trust organizations to use this discount appropriately and in good faith. 
 The public map feature helps promote transparency while giving you complete control over what information is shared.

Question 13

Do you offer volume discounts for large organizations?

Accepted Answer

Yes! We offer  volume discounts  for organizations with  100 or more peers . 
 Who qualifies: 
 
 Organizations with 100+ team members 
 
 Getting your volume discount: 
 Contact us about volume pricing 
 Volume discounts can often be combined with other qualifying discounts for additional savings.

Question 14

Do you offer purchasing power parity discounts?

Accepted Answer

Yes! We offer  purchasing power parity discounts  to make Peerdom accessible worldwide, regardless of local economic conditions. 
 How it works: 
We recognize that pricing should reflect local economic realities. Organizations in countries with lower purchasing power can receive adjusted pricing. 
 Getting parity pricing: 
 Contact us about parity pricing 
 We&#x27;re committed to making organizational transparency tools available globally.

Question 15

Can I combine multiple discounts?

Accepted Answer

Yes!  Multiple discounts can often be combined  for additional savings. 
 Common combinations: 
 
 NGO discount (15%) with Public Map discount (10%) 
 Volume discount with Purchasing parity pricing 
 
 How to apply combined discounts: 
 Contact us about combining discounts 
 Each organization&#x27;s situation is unique, and we&#x27;re happy to work with you to find the best pricing structure.

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